Terms of Service

Last updated: May 9, 2026

Welcome to PropertyHaven. These Terms of Service ("Terms") govern your access to and use of the PropertyHaven platform, including our website, applications, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and "you" refers to both you individually and that organisation.

2. Service Description

PropertyHaven provides an online platform connecting landlords, tenants, and tradespeople for property maintenance and compliance management. Our Service includes:

  • Property maintenance job documentation and management
  • Tradesperson search and matching by postcode and trade type
  • Quote request and management
  • Compliance certificate tracking (EICR, Gas Safety, EPC, PAT) with expiry reminders
  • In-app messaging between landlords and tradespeople
  • Tenant access to property compliance and maintenance records

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. Account Registration

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorised access or security breach

You must be at least 18 years old or the age of majority in your jurisdiction to create an account and use the Service.

4. Your Content

"Your Content" refers to any data, text, photos, documents, certificates, or other materials you upload, submit, or create through the Service. You retain ownership of Your Content, subject to the limited rights you grant to us.

By submitting Your Content to the Service, you grant PropertyHaven a worldwide, non-exclusive, royalty-free licence to use, process, store, and display Your Content solely for the purpose of providing and improving the Service.

You represent and warrant that you have all necessary rights to Your Content and that Your Content does not violate any third-party rights or applicable laws.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Upload or transmit malicious code, viruses, or harmful content
  • Attempt to gain unauthorised access to any part of the Service
  • Interfere with or disrupt the Service or its infrastructure
  • Use the Service for any illegal, fraudulent, or unauthorised purpose
  • Misrepresent your qualifications, certifications, or insurance status
  • Submit fraudulent compliance certificates or documentation
  • Resell, sublicence, or redistribute the Service without authorisation

We reserve the right to investigate and take appropriate action against any violation of these Terms, including suspending or terminating your access to the Service.

6. Intellectual Property

The Service and its original content (excluding Your Content), features, and functionality are owned by PropertyHaven and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks, service marks, and logos may not be used in connection with any product or service without our prior written consent.

7. Subscription and Billing

Certain features of the Service require a paid subscription (Trader Pro plan). By subscribing, you agree to pay the applicable fees as described at the time of purchase.

  • Subscriptions automatically renew unless cancelled before the renewal date
  • Prices may change with notice; continued use constitutes acceptance
  • Refunds are provided in accordance with our refund policy
  • You are responsible for all applicable taxes

We may offer free trials or promotional pricing. Unless you cancel before the trial ends, you will be charged the standard subscription fee.

Landlord and tenant accounts are free and do not require payment.

8. Compliance Certificates

PropertyHaven facilitates the tracking and management of compliance certificates but does not itself certify, inspect, or guarantee compliance. Tradespeople issuing certificates through the platform are solely responsible for the accuracy and validity of those certificates.

Landlords remain responsible for ensuring their properties comply with all applicable regulations. PropertyHaven provides reminders and tracking as a convenience but does not constitute legal advice.

9. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not vet, endorse, or guarantee the qualifications, work quality, or reliability of tradespeople listed on the platform. Landlords should independently verify trader qualifications, insurance, and certifications.

We do not warrant that the Service will be uninterrupted, secure, or error-free.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROPERTYHAVEN SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED POUNDS (£100).

12. Indemnification

You agree to indemnify, defend, and hold harmless PropertyHaven, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.

13. Termination

You may terminate your account at any time by contacting us or through your account settings. We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice.

Upon termination, your right to use the Service ceases immediately. We may retain Your Content for a reasonable period to allow you to export it, after which it may be deleted.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the Service prior to the changes taking effect.

Your continued use of the Service after any modifications constitutes your acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

Any disputes arising from or relating to these Terms or the Service shall be resolved exclusively in the courts located in England and Wales, and you consent to the personal jurisdiction of such courts.

16. Contact Information

If you have any questions about these Terms, please contact us at:

PropertyHaven Legal
puglieseweb LTD
Email: support@propertyhaven.co.uk